Nothing is more crucial to your field service business than your reputation of on-time service. Keeping your mobile workforce on schedule—where it needs to be when it needs to be there—is the first step in customer satisfaction.
MiX Telematics field service fleet management solutions can help you keep your fleet on time and at the right place. First impressions are hard to change, so when you are a service company, you need to make sure your technicians and experts show up on time. Many service companies, such as plumbers, towing companies, and locksmiths are often called out to emergencies. You can't afford to be late.
Even if you're not sending someone out on an emergency call, chances are your customers have set aside time to be home when they expect you. Not showing up on time will negatively impact your reputation.
Unexpected delays can be accounted for and, should there be a problem, you can send a different employee with minimal impact on your customers. You'll know where all your vehicles are and be able to reroute the closest one to respond to a call the quickest.
MiX Telematics field service fleet management solution helps you to:
Your customers expect you to be on time, no matter what. They have schedules and expect you to respect that. Field service management solutions from MiX Telematics can help you keep everyone on schedule. You can quickly reroute when things go awry, or when someone finishes sooner than expected. This way, you'll avoid customer complaints about missed service calls, saving your reputation. Even more importantly, you'll sleep better at night without having to worry about potential lost revenue.
If you have a fleet of at least five trucks or other vehicles, we have a field service management system for your business, including:
If you've been in fleet management for any length of time, you know you've know you've always had the ability to collect data. The difference is that MiX Telematics technology lets you track your vehicles and monitor your drivers remotely.
This means no more log sheets, no more trying to decipher someone's handwriting (or your own). Rather than depending on paper recordkeeping, devices installed on your vehicles gather and send data to your dashboard where you can see what is happening throughout your fleet.