MiX Insight Agility^TM FAQ

1.     How do I get access to Agility?

MiX Fleet Manager user simply requires and additional permission for Agility and the customer database needs to be enabled for Agility. User then installs excel add-in as found on MiX Insight Agility page in MiX Fleet Manager.

2.     How long do I need to wait for access?

Maximum 48 hours depending on when the request was received and actioned. There are two processes that need to update with the new permission, one happens midday and the other midnight, so it depends if the activation was made in the morning or afternoon how long it could take.

3.     What is the MiX Insight Agility excel add-in

The excel add-in is an easy way to access the MiX Insight Agility tool directly from excel on your PC/Laptop. It requires an  once-off installation on the specific PC/laptop and can be de-installed if no longer required. It will only apply to MiX by Powerfleet users who have a valid MiX Fleet Manager account and who has the required permissions to access MiX Insight Agility.

4.     Will it work on a Mac?

It is a Windows application and will only work on a Mac if you have a virtual machine installed with Windows. It does not work with the native excel for Mac.

5.     What excel versions are supported?

Best used on latest Excel versions as with all applications as it covers the most features. Will however work on Excel 2013 and up and not supported on previous versions. If a user will be working with big datasets/database sizes and volumes it is recommended to have a 64-bit Operating System on Windows. The excel add-in download file provided in MiX Fleet Manager is available for both a 64-bit and 32-bit excel version.

6.     How is authentication done?

MiX Insight Agility uses a HTTPS URL connection to authenticate a user and make a connection to their data. The security is handled by 2 step authentication, first being MiX Fleet Manager access and the second being access to the data. The connection is made to a “jumpbox” which communicates with our server to get the data. At no time do we allow direct connection.

7.     When I get an error upon first log-in stating “Invalid username and password”?

Check that you do have the relevant permissions? If you do, then verify with your IT department if your company perhaps has a firewall which blocks S3 connections. If they do, they need to add the following address to the allow list on the local Firewall: https://s3-eu-west-1.amazonaws.com.More info regarding S3 can be found here https://aws.amazon.com/s3/ and provided to your IT department. This is not likely to be an issue at most companies. A bypass to this error has been implemented and should you not be allowed to access S3 from your domain, we will simply allow your log-in but you will not have access to the features which is made available through S3 which is the help file and the template library.

8.     How does Agility handle date fields like last 30 days excluding today?

Insight reports ignores the current day when starting to count backward the 30 days whereas Agility includes the current day in the count (but excludes it) and then counts 30 days backwards, hence the one day difference if you compare a report with Agility.

9.     How is Organization Groups beneficial and with which logic is it displayed in Agility?

Agility is able to provide data against group level whereas MiX Insight reports can only display site level data. It is however NB to take note of the following scenarios with regards to sites:

i)      If in a site all vehicles assigned to the site have no distance in the period selected, the site will not display in the Agility structure.

ii)     If all vehicles in a site have been decommissioned, the site will also not display in Agility for the selected period.

iii)    If a vehicle in a site has not had distance in the selection period, it will not display in Agility.