Telstra has announced its plan to shut down the 3G network by June 2024. This is because of their customers moving from 3G to take up the benefits of newer, faster technology.
This means they are repurposing the 850MHz spectrum, currently used to provide 3G coverage, to support their latest rollout. More information on this can be found on the Telstra website.
Telstra has decided to move away from 3G and use the 850MHz spectrum it was on to support the rollout of newer technology. This technology is faster, has lower latency and possesses increased capacity. More information on this can be found on the Telstra website.
If your existing MiX Telematics solution (or components of it) run on the 3G network, we will notify you of this and provide you with details on alternative solutions available to you. This is to ensure continuity of service from June 2024 onward when the 3G network will be switched off. Once the 3G network has been switched off, telematics devices operating on 3G will no longer be capable of providing crucial vehicle tracking data.
MiX Telematics is aware of the challenges that the 3G network closure poses for your business and as your trusted partner, we will work with you to make this process as seamless and cost-effective as possible.
MiX Telematics intends to start helping you through this transition as early as possible and to keep you fully informed. We want to use the time between now and June 2024 to work proactively with you if you’re currently using our 3G network today to manage your migration to the more advanced networks.
If your organisation is impacted by the 3G network closure, MiX Telematics will notify you of this. You will need to upgrade to new, compatible hardware and as your trusted partner, MiX Telematics will work with you to make the transition over to newer hardware seamless. We are prepared for this change over and we have plans in place to make the switch as easy as possible for you. We will provide support to you throughout the process to keep the impact of this transition to a minimum.
This will not be an option. The decision to shut down the 3G network has been made by Telstra and they are driving this change in Australia in favour of its more advanced networks and other carriers will also follow suit.
If elements of your telematics solution operate on the 3G network, they will no longer operate when the 3G network shuts down in June 2024. Upgrades onto units which are 4G/ LTE compatible will be necessary to ensure continuity of your telematics solution.
Yes, you can do the update in advance. We are encouraging you to act as soon as is possible. In doing so, you can have peace of mind knowing that you have upgraded to newer technologies and that your solution will last for years to come.
Yes. You will need to purchase new hardware to ensure that your telematics solution continues to work once the 3G network has been shut down. The price you will be charged depends on the solution that will work for your fleet.
As a MiX Telematics customer, we’re going to tell you if you need to upgrade. In the coming weeks and months, we will be contacting you individually to notify you of the alternative options available.
To help avoid any unexpected lapses in fleet reporting, MiX Telematics will proactively notify you of the 3G network closure in advance. We will continue to communicate specific details through email and our Customer Success Managers will be in contact with you before the network is switched off. We will work hard to ensure that you have all the information needed to take appropriate action.
MiX Telematics is committed to providing clear, advance notice and communicate about the 3G migration. We will work closely with you to manage the transition. Ultimately, you are responsible for planning any hardware upgrades within a reasonable timeframe prior to the 3G network shut down, but we will ensure that you are made aware of alternative options available to you to help in the adoption of newer technologies sooner rather than later.
The list of units impacted by the 3G network closure is as follows:
Check out the Telstra website or give us a call on (08) 93885800.
We are here to assist you to get the most from your MiX Telematics solution, our support team is on standby to help.