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MiX by Powerfleet FAQ

We’ve compiled a set of answers to your most burning questions. If you don’t find an adequate answer here, then please contact a MiX by Powerfleet team member who will assist you further.

Does MiX Vision provide video in HD?


Does MiX Vision allow users to live stream?


Can the video quality be increased?

Yes, there are quality configuration settings with respect to frame and compression rates. However, a change to these configuration settings will increase data transmitted as well as reduce the on-board storage duration.

Is there a “remember me” or “remember my password” feature so that I do not have to log in every time?

Auto-login is implemented on the MyMiX mobile app. If the user explicitly logs out, they will need to log in and check the relevant box again.

What devices are supported by the MyMiX app?

We support Android devices running Android 4.0.3 and higher, as well as Apple devices running iOS 11+ and higher.

What languages are supported?

The MyMiX app supports the following languages; Arabic, simplified Chinese, traditional Chinese, Croatian, Danish, Dutch, French, German, Greek, Norwegian, Polish, Brazilian Portuguese, Romanian, Russian, and Spanish. We have also added support for Bulgarian, Czech and Turkish.

How can driver’s check their average data usage per month?

Data usage, internal storage size, and memory usage can be viewed on the driver’s Android phone or iPhone in the Settings menu.

Can the app work with no internet signal?

The app requires internet connectivity to function optimially, but it is able to cater for short periods of signal loss. Driver score and mobile tracking data will not sync while offline but will update once the network is restored.

How is driver ranking calculated for the leaderboard?

Driver scores are collected and calculated across a 7-day period (excluding the current day) and then ranked in order of best to worst.

If two drivers have exactly the same score, their rank will be determined according to how the sort algorithm has sifted the data. Therefore, one may be 2nd and the other 3rd. Keep in mind that the sort algorithm goes into decimals, so exact scores are possible but highly unlikely.

Drivers are only ranked against other currently active drivers. For example, if a driver is on leave, the number of active drivers will be less in terms of the group against which the driver is ranked.

What range of data is looked at to determine leaderboard ranking?

Data is taken from the last 7 days (excluding the current day) and is calculated up to the end of the previous day at midnight.

What would prevent a driver from receiving a ranking?

No trips. In other words, the driver has not traveled any distance during the 7-day time period.

What is MiX Integrate?

MiX Integrate is an integration platform enabling the transfer of data for use outside of MiX Fleet Manager. The integration consists of RESTful APIs as well as data feed mechanisms to support specific use cases.

How do I start integrating?

In order to commence your integration, you will need two sets of credentials, which are aligned with our framework. A Customer Success Manager can assist in setting up the credentials. Firstly, you will receive and email to state that the application has been registered. You will then need to click on the “View Integrated Application” link in that email to view your unique Client ID and Client Secret. After clicking the link, a new tab will open in the default web browser and display the Client ID and Client Secret which you will need to capture and store in a safe place.

What data is available from MiX Integrate?

MiX Integrate includes swagger documentation for all endpoints that are currently available. This includes positional, event, and trip data as well as driver and asset data amongst others. The swagger documentation also provides a sample of properties that are available as part of the specific method thus providing further insight into exactly what is returned.

How can I get support on MiX Integrate?

The MiX Integrate documentation includes key developer documentation as well as links to sample code. Support teams are available via the regional support channels in order to address integration questions as well as any issues that may be encountered. The MiX Help Centre also includes an Integrate community in which MiX Integrate users and support teams share topics that can further help others when attempting to conduct similar integrations.

Do I have ‘eyes’ on my assets at all times?

Absolutely – you can access historic and real-time data based on information from the tracking device.

Is MiX Asset Manager Appropriate For Any Type Of Asset

Yes, MiX Asset Manager offers reliable and robust protection for assets of all kinds - mobile and fixed; with or without a dedicated power source - across many different industries.

Is it only applicable to fixed assets?

No. It applies to both moveable and fixed assets.

Does it require a power source?


Can MiX Asset Manager provide an automatic, electronic inventory of data?

Yes, and it’s easily accessed via the user-friendly interface.

How does this automation help my business?

This improved asset control and visibility can eliminate the costs of not knowing an asset's location and help optimize asset deployment and utilization.

What is MiX Tabs and how does it work?

MiX Tabs is a low-cost device for non-powered assets that leverages the communications networks of connected vehicles as they pass by. Once data is collected and transmitted by a device, asset managers can access it via MiX Fleet Manager.

What is flexible tracking?

You can choose to have your solution delivered via wired, battery operated (wireless) or low-cost options.

How can I access my tracking data?

Once data is collected, asset managers can access an asset’s data via the secure and familiar software interface of MiX Fleet Manager. Functionality includes locating and tracking assets, viewing asset diagnostics like battery status and signal strength, and exporting a full list of assets. Historical tracking allows viewing of detailed trip replays, distances traveled, and previous events.

Why are timeline streams and info important?

Timeline streams and information in fleet tracking are important for real-time visibility, historical data analysis, performance monitoring, and event tracking, enabling better decision-making and operational efficiency.

What is the ELD Mandate?

Also known as the ELD Final Rule, the ELD Mandate was instituted by the Federal Motor Carrier Safety Administration (FMCSA) in December 2015 and requires commercial motor vehicle drivers to track their Record of Duty Status electronically, using compliant ELDs versus paper logbooks.

What is an Electronic Logging Device (ELD)?

An Electronic Logging Device, or ELD for short, is a device designed to automatically record a driver’s driving time and other aspects relating to Hours of Service (HOS) compliance. The device does this by monitoring a vehicle’s engine and traveling time.

How is an ELD different to an AOBRD (Automatic On Board Recording Device)?

While an Automatic On Board Recording Device (AOBRD) also records the amount of time a vehicle is being driven, an ELD must be certified and registered with the FMCSA. Each ELD model will have a unique registration number that can be found on its display or printout.

What are the benefits of ELDs?

Most notably, ELDs allow for the recording of more accurate driving hours. They also negate the need for manual paper log entries, which can result in unintentional Hours of Service (HOS) violations. By improving compliance with HOS rules, drivers have more time to rest and are more likely to operate their vehicles in a safe and efficient way. Furthermore, accurate HOS records can boost fleet efficiency and utilization, as they facilitate streamlined business operations like effective dispatching.

When does the ELD Mandate come into effect?

The ELD Mandate was published in December 2015 and started coming into effect in February 2016 with the rollout of Phase 1, which was the early adoption of ELDs.

What’s the final deadline to comply with the ELD Mandate?

By 16 December 2019, all commercial motor vehicles must have a certified, registered ELD installed that complies with the ELD Mandate.

Does the ELD Mandate apply to me?

If your drivers operate commercial motor vehicles or CMVs and are currently required to track their Record of Duty Status for Hours of Service (HOS) compliance, then yes.

What is classified as a commercial motor vehicle, or CMV?

CMVs are classified as vehicles that are used for business purposes or interstate commerce and meet at least one of the following criteria: weigh more than 10,000 pounds, have a gross vehicle weight rating or gross combination weight rating of more than 10,000 pounds, transport 16 or more passengers not for compensation or nine or more passengers for compensation, or transport hazardous materials in a quantity requiring placards.

Can I install any old ELD?

No. ELD manufacturers are required to certify that their ELDs meet technical standards in the ELD rule. Only those ELDs may be installed.

How MiX by Powerfleet’ GPS Tracking Works

MiX by Powerfleet GPS tracking employs advanced GPS devices installed in vehicles or assets. These devices gather data such as location, speed, distance traveled, and more. The data is then transmitted via cellular networks to the MiX Fleet Manager SaaS platform, providing users with real-time visibility, historic data and telematics’ insights into their fleet's operations.

What Are The Benefits Of MiX by Powerfleet GPS Tracking?

MiX by Powerfleet GPS tracking offers several benefits, including efficient fleet management, improved driver safety through reliable tracking, optimized fleet performance from enhanced tracking data that GPS monitoring provides, and subsequent fuel savings from effective driver behavior monitoring of events such as speeding, and harsh acceleration. In addition, fleet managers also benefit from optimized route planning, accurate reporting, and compliance with regulatory requirements.

Can I Track Assets Other Than Vehicles?

Yes, MiX by Powerfleet GPS tracking is not limited to vehicles. You can also track non-powered assets, such as trailers, containers, equipment, and more, using specialized tracking devices that are fit-for-purpose.

Can I Integrate MiX by Powerfleet GPS Tracking Data Into My Existing Fleet Management Software?

Yes, our system supports API integration, enabling seamless data flow between MiX by Powerfleet GPS tracking and your existing software systems. This integration enhances your ability to manage all fleet-related data in a centralized manner.

Can I Set Up Custom Geofences Using MiX by Powerfleet GPS Tracking?

Absolutely, our platform allows you to define custom geofences based on specific geographic boundaries. This feature enables you to receive alerts and notifications when vehicles or assets enter or exit designated areas for enhanced security, compliance and efficiency.

Can I Customize Alerts And Notifications?

Yes. MiX by Powerfleet allows you to set up customized alerts and notifications based on specific events or conditions, such as speeding, geofencing violations, maintenance reminders, and more.

Can I Monitor My Fleet Remotely Using GPS Tracking?

Yes. MiX by Powerfleet GPS Tracking provides real-time visibility into your fleet's activities from anywhere with an internet connection. You can access the information through the MiX Fleet Manager platform either via desktop or our integrated mobile app.

What Types Of Reports And Analytics Are Available With GPS Tracking?

MiX by Powerfleet offers a range of reports and analytics that provide insights into various aspects of your fleet's performance, including driver behavior, fuel consumption, trip history, vehicle utilization, and maintenance schedules, to mention a few.

What Types Of Tracking Devices Does MiX by Powerfleet Offer?

We offer a range of tracking devices designed to cater to diverse fleet needs. From wired devices to wireless options, as well as some offering self-install options too. Our devices are engineered to provide consistent and accurate data transmission, no matter the requirement or use case.

Can MiX by Powerfleet GPS Tracking Devices Withstand Harsh Environmental Conditions?

Yes, our tracking devices are engineered to operate reliably in the most remote and harsh environments. They are designed to endure temperature variations, moisture levels, vibrations caused by movement, and other conditions commonly encountered in fleet operations, making them a robust solution for any tracking need.

Is MiX by Powerfleet GPS Tracking Suitable For Both Small And Large Fleets?

Yes, our system is highly scalable, making it suitable for fleets of all sizes. Whether you manage a small number of vehicles or an extensive fleet, our solution can be tailored to your specific requirements.

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