Frequently Asked Questions

We’ve compiled a set of answers to your most burning questions. If you don’t find an adequate answer here, then please contact a MiX Telematics team member who will assist you further.

Does MiX Vision provide video in HD?

No, however this will be available on a future release.

Does MiX Vision allow users to live stream?

No, however this will be available on a future release.

Can the video quality be increased?

Yes, there are quality configuration settings in respect of frame and compression rates however, a change to this these configuration settings will increase data transmitted as well as reduce the on-board storage duration.

Is there a “remember me” or “remember my password” feature so that I do not have to log in every time?

Auto login is implemented on the MyMiX mobile app. If the user explicitly logs out, they will need to log in and check the relevant box again.

What devices are supported by the MyMiX app?

We support Android devices running Android 4.0.3 and higher as well as Apple devices running iOS 11+ and higher.

What languages are supported?

The MyMiX app supports the following languages including Arabic, simplified Chinese, traditional Chinese, Croatian, Danish, Dutch, French, German, Greek, Norwegian, Polish, Brazilian Portuguese, Romanian, Russian and Spanish.

Please note that some lesser-used languages may not have been fully translated following the first release of the mobile application.

How can driver’s check their average data usage per month?

Data usage, internal storage size and memory usage can be viewed on the driver’s Android phone or iPhone in the Settings menu.

Can the app work with no internet signal?

No, coverage is required.

How is driver ranking calculated for the leaderboard?

Driver scores are collected and calculated across a 7-day period (excluding current day), nd then ranked in order of best to worst.

If two drivers have exactly the same score, their rank will be determined according to how the sort algorithm has sifted the data. Therefore, one may be 2nd and the other 3rd. Keep in mind that the sort algorithm goes into decimals so exact scores are possible but highly unlikely.

Drivers are only ranked against other, currently active drivers. For example, if a driver is on leave the number of active drivers will be less in terms of the group against which the driver is ranked.

What range of data is looked at to determine leaderboard ranking?

It uses the last 7 days (excluding the current day) and it is calculated up to the end of the previous day at midnight.

What would prevent a driver from receiving a ranking?

No trips. In other words, the driver has not travelled any amount of distance during the 7 day time period.

What is MiX Integrate?

MiX Integrate is a integration platform enabling the transfer of data for use outside of MiX Fleet Manager. The integration consists of RESTful APIs as well as data feed mechanisms to support specific use cases.

How do I start integrating?

In order to commence your integration, you will need two sets of credentials which is aligned to our OAUTH2 framework. First, a MiX Fleet Manager account and secondly a Client ID and Secret for your application. All credentials can be provided by your regional support teams.

What data is available from MiX Integrate?

You will find within the MiX Integrate swagger documentation all end points currently available. This includes positional, event and trip data as well as driver and asset data amongst others. The swagger documentation also provides a sample of properties which are available as part of the specific method thus providing further insight to exactly what is returned.

How can I get support on MiX Integrate?

The MiX Integrate documentation includes key developer documentation as well as links to sample code. Support teams are available via the regional support channels in order to address integration questions as well as any issues which may be encountered. The MiX Help Centre also includes an Integrate community in which MiX Integrate users and support teams share topics which can further help others when attempting to conduct similar integrations.

Do I have ‘eyes’ on my assets at all times?

Absolutely – you can access historic and real-time data based on information from the tracker.

Would MiX Asset Manager be appropriate for any type pf asset?

Yes – oftentimes assets tend to be very valuable for a particular business and tracking them becomes a business imperative.

Would MiX Asset Manager be appropriate for any type pf asset?

Yes – oftentimes assets tend to be very valuable for a particular business and tracking them becomes a business imperative.

Is it only applicable to fixed assets?

No. It applies to both moveable and fixed assets.

Does it require a power source?

No.

Can MiX Asset Manager provide an automatic, electronic inventory of data?

Yes, and it’s easily accessed via the user-friendly interface.

How does this automation help my business?

This improved asset control and visibility can eliminate the costs of not knowing an asset's location, and helps optimize asset deployment and utilization.

What is MiX Tabs and how does it work?

MiX Tabs, a low-cost device for non-powered assets that leverages the communications networks of connected vehicles as they pass by. Once data is collected and transmitted by a device, asset managers can access it via MiX Fleet Manager.

What is flexible tracking?

You can choose to have your solution delivered via wired, battery operated (wireless) or low-cost options.

How can I access my tracking data?

Once data is collected, asset managers can access an asset’s data via the secure and familiar software interface of MiX Fleet Manager. Functionality includes to locate and track assets, view asset diagnostics like battery status and signal strength, and export a full list of assets. Historical tracking allows viewing of detailed trip replays, distances traveled and previous events.

Why are timeline streams and info important?

Functionality includes to locate and track assets, view asset diagnostics like battery status and signal strength, and export a full list of assets. Historical tracking allows viewing of detailed trip replays, distances traveled and previous events.

What is the ELD Mandate?

Also known as the ELD Final Rule, the ELD Mandate was instituted by the Federal Motor Carrier Safety Administration (FMCSA) in December 2015 and requires commercial motor vehicle drivers to track their Record of Duty Status electronically, using compliant ELDs versus paper logbooks.

What is an Electronic Logging Device (ELD)?

An Electronic Logging Device, or ELD for short, is a device designed to automatically record a driver’s driving time and other aspects relating to Hours of Service (HOS) compliance. The device does this by monitoring a vehicle’s engine and traveling time.

How is an ELD different to an AOBRD (Automatic On Board Recording Device)?

While an Automatic On Board Recording Device (AOBRD) also records the amount of time a vehicle is being driven, an ELD must be certified and registered with the FMCSA. Each ELD model will have a unique registration number that can be found on its display or printout.

What are the benefits of ELDs?

Most notably, ELDs allow for the recording of more accurate driving hours. They also negate the need for manual paper log entries, which can result in unintentional Hours of Service (HOS) violations. By improving compliance with HOS rules, drivers have more time to rest and are more likely to operate their vehicles in a safe and efficient way. Furthermore, accurate HOS records can boost fleet efficiency and utilization, as they facilitate streamlined business operations like effective dispatching.

When does the ELD Mandate come into effect?

The ELD Mandate was published in December 2015, and started coming into effect in February 2016 with the rolling out of Phase 1, being the early adoption of ELDs.

What’s the final deadline to comply with the ELD Mandate?

By 16 December 2019, all commercial motor vehicles must have a certified, registered ELD installed that complies with the ELD Mandate.

Does the ELD Mandate apply to me?

If your drivers operate commercial motor vehicles or CMVs, and are currently required to track their Record of Duty Status for Hours of Service (HOS) compliance, then yes.

What is classified as a commercial motor vehicle, or CMV?

CMVs are classified as vehicles that are used for business purposes or interstate commerce and meet at least one of the following criteria: weigh more than 10,000 pounds, have a gross vehicle weight rating or gross combination weight rating of more than 10,000 pounds, transport 16 or more passengers not for compensation or nine or more passengers for compensation, or transport hazardous materials in a quantity requiring placards.

Can I install any old ELD?

No. ELD manufacturers are required to certify that their ELDs meet technical standards in the ELD rule. Only those ELDs may be installed.

Address

750 Park of Commerce Blvd, Ste 100
Boca Raton
FL 33487
USA
Tel: +1 877 585 1088

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