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Resources

Better, safer, and more efficient fleet operations, translating into increased profitability over time.

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MiX Telematics’ fleet management solutions enable more than just fuel savings. This is what our customers have to say.

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Better, safer, and more efficient fleet operations, translating into increased profitability over time.

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  • Company brochure

    Using the Software-as-a-Service (SaaS) delivery model, MiX Telematics delivers its solutions to customers in more than 120 countries, across 6 continents.

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  • MiX Fleet Manager brochure

    MiX Fleet Manager puts fleet operators all over the world in the position to reduce costs, increase safety, and manage overall fleet efficiency.

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  • Service for life

    MiX Telematics offers a broad range of services, which go beyond sales, beyond implementation and beyond troubleshooting. We call it Service for Life.

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  • MiX Vision

    MiX Vision from MiX Telematics uses video footage from in-vehicle cameras to provide fleet managers with an accurate inside view of their fleet operations.

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  • MyMiX

    Introducing MyMiX, an innovative driver engagement platform that helps fleets run safer and more efficient operations.

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  • MiX Integrate

    MiX Integrate is a data integration solution for MiX Fleet Manager that aims to source and combine all of your telematics data into a single, centralised location.

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Want to learn more?

  • Glossary

    Definitions of important terms that will help you on your journey towards getting acquainted with the MiX Telematics solutions.

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  • FAQ

    We've put together answers to some commonly asked questions.

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  • Blog

    Our blog is a must read for fleet managers who want to stay on top of developments in the industry. 

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Glossary

Fleet Management Glossary

Definitions of important terms that will help you on your journey towards getting acquainted with our solutions.

  • Application programming interface (API)

    In computer programming, an application programming interface is a set of subroutine definitions, communication protocols, and tools for building software. In general terms, it is a set of clearly defined methods of communication among various components. As part of MiX Integrate APIs, telematics data such as asset and driver description, vehicle positional, trip and event data can be obtain via this interface.
  • Data Feed

    A mechanism to stream high volume real time trip, event or positional data in comparison with requesting this data from APIs.
  • OAUTH2

    OAuth 2 is an authorization framework that enables applications to obtain limited access to user accounts. It works by delegating user authentication to the service that hosts the user account, and authorizing third-party applications to access the user account. From a MiX Integrate API perspective, this means applications will be registered and the MiX Fleet Manager user account will authorise the data based on the account permissions set.
  • Driver scoring

    Driving behaviors – such as speeding, harsh acceleration, harsh braking, harsh cornering and more – are scored individually and then combined to produce the overall driving score. The algorithm incorporates a number of factors and each factor is weighted by the level of risk it poses.
  • Ranking

    Using total daily or weekly driver scoring, drivers are sorted from best to worst in each category. This helps fleet managers determine which drivers require training and what type of training should be offered.
  • Driving event

    This refers to unwanted driving behaviors (such as speeding), unplanned activity or activity taking place outside of a predefined area.
  • RAG scoring

    Driver scoring based on the RAG system. Scoring is assigned to drivers based on the number of Red, Amber and Green alerts they receive across a specific time period. That total is then used to determine which drivers require training based on how many offences have occurred, the type of offences and how risky the behavior is.
  • RAG system

    Using Red, Amber and Green LED status lights on an in-vehicle display, drivers are alerted on how they are performing on the road. Green means the driver is doing good (no driving events are occurring), Amber shows that the driver is close to committing an offense and Red means that the driver has offended.
  • SaaS

    Software as a Service
  • Asset

    Any mobile or fixed piece of equipment that generates revenue across a variety of sectors.
  • Live tracking

    Locate your assets anywhere and in real-time.
  • Historical tracking

    Tracks detailed information on your assets, from movement to distance and odometer events.
  • Trip timeline

    Utilisation, events and movement information.
  • Familiar interface

    The MiX portal to access all data about your assets.
  • MiX Tabs

    A wireless locator that tracks the last known location of an asset.
  • Oyster / Remora

    Accesses historical movements of your assets.
  • AT1340

    Highly accurate and real-time data of your assets.
  • SDK

    Software development kit for third-party integration.
  • Flexible hardware

    A variety of asset tracking devices to suit different assets.
  • Wired device

    A MiX asset manager device with a dedicated power source.
  • Solar-powered device

    For non-electronic devices (no need for a power source).
  • Asset info

    Track info like reminders, periodic certifications and fuel data.
  • MiX Insight reports

    Various reports about your assets.
  • JSE

    Johannesburg Stock Exchange.
  • Events

    This refers to incidents that occur while driving. These can include harsh or emergency braking, non-usage of a seatbelt, using the phone while driving, speeding, harsh acceleration, excessive idling and more.
  • Event-triggered

    When a predetermined event occurs, the MiX Vision cameras are triggered (or activated) and start recording to capture the event as it happens.
  • Driver-facing camera

    This type of camera records the inside of a vehicle’s cab and is focused on capturing risky driver behavior. It does not capture what happens on the road or outside the vehicle.
  • Visual evidence

    Support in the form of video footage that can be used in the event of an insurance claims. Video footage can also be used as training material for drivers to see evidence of any indiscretions.
  • Video playback

    This simply refers to playing a video.
  • External cameras

    These types of cameras are affixed to the outside of a vehicle. These can capture activity behind a vehicle or around a trailer or the vehicle’s fuel tank.
  • Events

    This refers to incidents that occur while driving. These can include harsh or emergency braking, non-usage of a seatbelt, using the phone while driving, speeding, harsh acceleration, excessive idling and more.
  • Events

    This refers to incidents that occur while driving. These can include harsh or emergency braking, non-usage of a seatbelt, using the phone while driving, speeding, harsh acceleration, excessive idling and more.
  • Events

    This refers to incidents that occur while driving. These can include harsh or emergency braking, non-usage of a seatbelt, using the phone while driving, speeding, harsh acceleration, excessive idling and more.

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FAQ

Frequently Asked Questions

We’ve compiled a set of answers to your most burning questions. If you don’t find an adequate answer here, then please contact a MiX Telematics team member who will assist you further.

  • Does MiX Vision provide video in HD?

    No, however this will be available on a future release.
  • Does MiX Vision allow users to live stream?

    No, however this will be available on a future release.
  • Can the video quality be increased?

    Yes, there are quality configuration settings in respect of frame and compression rates however, a change to this these configuration settings will increase data transmitted as well as reduce the on-board storage duration.
  • Is there a “remember me” or “remember my password” feature so that I do not have to log in every time?

    Auto login is implemented on the MyMiX mobile app. If the user explicitly logs out, they will need to log in and check the relevant box again.
  • What devices are supported by the MyMiX app?

    We support Android devices running Android 4.0.3 and higher as well as Apple devices running iOS 11+ and higher.
  • What languages are supported?

    The MyMiX app supports the following languages including Arabic, simplified Chinese, traditional Chinese, Croatian, Danish, Dutch, French, German, Greek, Norwegian, Polish, Brazilian Portuguese, Romanian, Russian and Spanish.

    Please note that some lesser-used languages may not have been fully translated following the first release of the mobile application.

  • How can driver’s check their average data usage per month?

    Data usage, internal storage size and memory usage can be viewed on the driver’s Android phone or iPhone in the Settings menu.

  • Can the app work with no internet signal?

    No, coverage is required.

  • How is driver ranking calculated for the leaderboard?

    Driver scores are collected and calculated across a 7-day period (excluding current day), nd then ranked in order of best to worst.

    If two drivers have exactly the same score, their rank will be determined according to how the sort algorithm has sifted the data. Therefore, one may be 2nd and the other 3rd. Keep in mind that the sort algorithm goes into decimals so exact scores are possible but highly unlikely.

    Drivers are only ranked against other, currently active drivers. For example, if a driver is on leave the number of active drivers will be less in terms of the group against which the driver is ranked.

  • What range of data is looked at to determine leaderboard ranking?

    It uses the last 7 days (excluding the current day) and it is calculated up to the end of the previous day at midnight.

  • What would prevent a driver from receiving a ranking?

    No trips. In other words, the driver has not travelled any amount of distance during the 7 day time period.

  • What is MiX Integrate?

    MiX Integrate is a integration platform enabling the transfer of data for use outside of MiX Fleet Manager. The integration consists of RESTful APIs as well as data feed mechanisms to support specific use cases.

  • How do I start integrating?

    In order to commence your integration, you will need two sets of credentials which is aligned to our OAUTH2 framework. First, a MiX Fleet Manager account and secondly a Client ID and Secret for your application. All credentials can be provided by your regional support teams.

  • What data is available from MiX Integrate?

    You will find within the MiX Integrate swagger documentation all end points currently available. This includes positional, event and trip data as well as driver and asset data amongst others. The swagger documentation also provides a sample of properties which are available as part of the specific method thus providing further insight to exactly what is returned.

  • How can I get support on MiX Integrate?

    The MiX Integrate documentation includes key developer documentation as well as links to sample code. Support teams are available via the regional support channels in order to address integration questions as well as any issues which may be encountered. The MiX Help Centre also includes an Integrate community in which MiX Integrate users and support teams share topics which can further help others when attempting to conduct similar integrations.

  • Do I have ‘eyes’ on my assets at all times?

    Absolutely – you can access historic and real-time data based on information from the tracker.

  • Would MiX Asset Manager be appropriate for any type pf asset?

    Yes – oftentimes assets tend to be very valuable for a particular business and tracking them becomes a business imperative.

  • Would MiX Asset Manager be appropriate for any type pf asset?

    Yes – oftentimes assets tend to be very valuable for a particular business and tracking them becomes a business imperative.

  • Is it only applicable to fixed assets?

    No. It applies to both moveable and fixed assets.

  • Does it require a power source?

    No.

  • Can MiX Asset Manager provide an automatic, electronic inventory of data?

    Yes, and it’s easily accessed via the user-friendly interface.
  • How does this automation help my business?

    This improved asset control and visibility can eliminate the costs of not knowing an asset's location, and helps optimize asset deployment and utilization.
  • What is MiX Tabs and how does it work?

    MiX Tabs, a low-cost device for non-powered assets that leverages the communications networks of connected vehicles as they pass by. Once data is collected and transmitted by a device, asset managers can access it via MiX Fleet Manager.
  • What is flexible tracking?

    You can choose to have your solution delivered via wired, battery operated (wireless) or low-cost options.
  • How can I access my tracking data?

    Once data is collected, asset managers can access an asset’s data via the secure and familiar software interface of MiX Fleet Manager. Functionality includes to locate and track assets, view asset diagnostics like battery status and signal strength, and export a full list of assets. Historical tracking allows viewing of detailed trip replays, distances traveled and previous events.
  • Why are timeline streams and info important?

    Functionality includes to locate and track assets, view asset diagnostics like battery status and signal strength, and export a full list of assets. Historical tracking allows viewing of detailed trip replays, distances traveled and previous events.
  • What is the ELD Mandate?

    Also known as the ELD Final Rule, the ELD Mandate was instituted by the Federal Motor Carrier Safety Administration (FMCSA) in December 2015 and requires commercial motor vehicle drivers to track their Record of Duty Status electronically, using compliant ELDs versus paper logbooks.
  • What is an Electronic Logging Device (ELD)?

    An Electronic Logging Device, or ELD for short, is a device designed to automatically record a driver’s driving time and other aspects relating to Hours of Service (HOS) compliance. The device does this by monitoring a vehicle’s engine and traveling time.
  • How is an ELD different to an AOBRD (Automatic On Board Recording Device)?

    While an Automatic On Board Recording Device (AOBRD) also records the amount of time a vehicle is being driven, an ELD must be certified and registered with the FMCSA. Each ELD model will have a unique registration number that can be found on its display or printout.
  • What are the benefits of ELDs?

    Most notably, ELDs allow for the recording of more accurate driving hours. They also negate the need for manual paper log entries, which can result in unintentional Hours of Service (HOS) violations. By improving compliance with HOS rules, drivers have more time to rest and are more likely to operate their vehicles in a safe and efficient way. Furthermore, accurate HOS records can boost fleet efficiency and utilization, as they facilitate streamlined business operations like effective dispatching.
  • When does the ELD Mandate come into effect?

    The ELD Mandate was published in December 2015, and started coming into effect in February 2016 with the rolling out of Phase 1, being the early adoption of ELDs.
  • What’s the final deadline to comply with the ELD Mandate?

    By 16 December 2019, all commercial motor vehicles must have a certified, registered ELD installed that complies with the ELD Mandate.
  • Does the ELD Mandate apply to me?

    If your drivers operate commercial motor vehicles or CMVs, and are currently required to track their Record of Duty Status for Hours of Service (HOS) compliance, then yes.
  • What is classified as a commercial motor vehicle, or CMV?

    CMVs are classified as vehicles that are used for business purposes or interstate commerce and meet at least one of the following criteria: weigh more than 10,000 pounds, have a gross vehicle weight rating or gross combination weight rating of more than 10,000 pounds, transport 16 or more passengers not for compensation or nine or more passengers for compensation, or transport hazardous materials in a quantity requiring placards.
  • Can I install any old ELD?

    No. ELD manufacturers are required to certify that their ELDs meet technical standards in the ELD rule. Only those ELDs may be installed.

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  • Blog

Risk assessment and the essentials of a telematics policy

Region: Africa, Australasia, Brazil, Europe, Middle East, North America, South America
Benefit: Compliance

Transportation accidents encompass 40% of all workplace deaths and is thus the leading cause of job fatalities. Employers within this sector (and anywhere fleets are involved) should be cognizant of their duty to ensure the safety of their drivers and put appropriate measures in place. 

Safety, Compliance

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Six Steps to using Gamification To Incent Safe Driving

Region: North America
Benefit: Safety

There is a lot of buzz in training circles about Gamification. In case you're not familiar with the term, it’s taking something that isn’t typically a game – for instance, safe driving techniques – and adding an element of competition in order to incent a behavior change. Typically, this is done within a peer group, so drivers are competing against each other, either individually or within a team.

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Building the future of retail with the Internet of Transport

Richard Gifford, CIO at logistics giant Wincanton, is taking his firm on a journey: his aim is to create a digital supply chain and develop what he calls the 'Internet of Transport'. Gifford, who became CIO at the firm in April 2017, is already making progress towards that destination, creating a new business strategy through digital transformation. "Just take some pragmatic steps forward and don't be afraid of failure. Fail fast, learn from the things that don't go as expected, adjust and move on," says Gifford.

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  • Blog

New MiX Van

MiX Telematics announces adding more of its Mobile Maintenance & Installation vans to its North American fleet to support clients across the West coast. The Mobile Maintenance & Installation van is operated by MiX Certified Master Technician, Bryan Harrison, who performs custom installation and routine maintenance services, as well as quality control and advanced training of the MiX Telematics partner network. All mobile, on-site services are provided to MiX customers, regardless of fleet size.

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  • Blog

Floods and Freight Ð Journey through Detroit

Weeks ago, Detroit flooding turned roads into rivers making logistics difficult for companies that rely on the regionÕs highways to ship goods. Years ago this situation would have created impossible problems for truckers and haulers, but with modern technology, drivers can now avoid trouble spots and minimize the weatherÕs financial impact.

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  • Blog

Automotive Industries interviews Charles Tasker

MiX Telematics, a global provider in fleet management and telematics, recently signed a strategic agreement with Equitel in Colombia, to further their business footprint in Latin America. This was an important step for the company as they strengthen their position as a global player with a huge product portfolio that includes all levels of vehicle telematics.

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Unexpected benefits of using in-cab video in your fleet

Many people will say that the main benefit of in-cab video is increased fleet safety. Of course, this is very much true. In-cab video allows you to track and monitor drivers on the road to ensure that their behavior is safe and does not increase the risk of crashes. It also gives you the opportunity to see what safety measures to put in place when a crash does occur by reviewing video footage. No more second-hand information.

MiX Vision

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How in-cab video technology improves fleet safety

According to data published by the Federal Motor Carrier Safety Administration (FMCSA), there were approximately 450,000 police-reported crashes involving large trucks in 2017. Of these crashes, 4,237 were fatal and 344,000 resulted in injuries1. The impact of fatalities and injuries related to crashes can be overwhelming. Not only does it decrease the safety of your fleet but it can also have an impact on efficiency and costs.

MiX Vision

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3 Key factors for choosing the right trailer tracking solution

Keeping track of moveable assets is imperative for any fleet business. As such, trailers form an important part of this type of business and aspects such as understanding where your assets are at any given time, how often they’re being used and whether your cargo is being unloaded on time and in the right place, are tantamount to the effective running of your business.

MiX Asset Manager

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  • ELD

Still haven’t moved to ELDs? Here’s what to expect when you do

Region: North America
Benefit: Compliance

On December 18, the now-infamous ELD mandate came into effect. A survey conducted in October of last year found that 60% of for-hire fleets have yet to switch from paper logs to electronic logging devices (ELDs). Among private fleets, the number was zero. Since the process can be lengthy, these results indicate that there are many fleets that likely didn't make the deadline for ELD implementation.

ELD

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  • ELD

Will the ELD mandate be delayed?

Earlier in the month, the House Transportation Committee attached a directive to this yearÕs Transportation, Housing and Urban Development (THUD) appropriations bill. At the time, there was speculation that the event could end up delaying or repealing the Federal Motor Carrier Safety AdministrationÕs (FMCSA) ELD mandate set to go into effect on December 18.

Compliance, ELD

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  • ELD

The hefty price of non-compliance

If it's been said once, it's been said a thousand times over: don't wait until the last minute to become ELD Mandate compliant. The earlier these electronic logging devices are installed, the better Ð especially as the process of doing so and training the appropriate employees will likely take longer than expected.

ELD

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  • ELD

ELD for efficiency

Yes, you must use electronic logging devices (ELD) to comply with the ELD Mandate. And, yes, you will have to invest quite a bit of time and money in transitioning to an ELD system that fulfils all the regulations outlined in the FMCSAÕs Final Rule. But, as weÕve said in an earlier post, there are plenty of benefits that come from moving from paper and pen to web and wireless technology.

ELD

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  • ELD

Benefits of the Mandate

The road to the passing of the FMCSA's ELD Mandate Final Rule hasn't exactly been smooth Ð in fact there have been plenty of bumps and obstacles. And this is why there is still so much uncertainty about the actual benefits of using electronic logging devices.

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Viação Torres

Viação Torres Case Study

Viação Torres reduced their fuel and maintenance costs, and increased the lifespan of their vehicle components with the expertise of MiX Telematics’ channel partner Rotagyn.

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Date: April 2016
Location: Brazil
Fleet Size: 125
Industries: Public Transport
Benefits: Efficiency, Safety

“The improved fleet management was noticed by passengers due to increased safety and greater comfort during travel. We also observed a significant reduction in harmful emissions – telematics is an essential tool for companies committed to protecting the environment.”

Frederico Mota, Executive Director, Viação Torres

Viação Torres wanted to implement telematics to gather vehicle and driver data in an effort to identify whether drivers are operating within the efficiency and safety standards and parameters set up by the company. This, in turn, was to help put preventative measures in place and improve driving habits.

MiX Fleet Manager was chosen because the information it provides has given Viação Torres the ability to detect the mistakes drivers might make on the road and then give customised training. Each driver is given an identification key so that individualised evaluation can take place. Additionally, MiX Fleet Manager can rank and score drivers based on their behaviour which provides motivation and creates a positive, competitive culture. Drivers have more control of their performance this way and can self-correct as they see fit to improve their scores.

After implementation, Viação Torres achieved great results in various areas. They saw a decrease in fuel costs, increased vehicle lifespan and reduced maintenance costs. Overall, Viação Torres can now analyse accidents more easily, identify stopovers, corroborate or fight fines and track journeys. There is also a better relationship between the company’s fleet managers and drivers.

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Viação Santa Brígida

Viação Santa Brígida Case Study

By implementing MiX Fleet Manager, Viação Santa Brígida, saw a significant reduction in maintenance costs and fuel consumption, as well as an increase in operational safety.

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Date: March 2018
Location: Brazil
Fleet Size: 780
Industries: Public Transport
Benefits: Efficiency, Safety

“With the help of telematics, we now have more targeted safety information about braking, acceleration, cornering and speeding. Today, we can understand in a very precise way that is happening in our fleet so that we can guide our drivers and seek to uphold the best practices.”

Fernando Cesar, Maintenance Manager, Viação Santa Brígida

Viação Santa Brígida had seen that their day-to-day fleet operations are being negatively affected by engine faults, fuel consumption and a brake system with limited mileage. They wanted to gain more insight into these factors and use telematics data to make more informed decisions.

With the assistance of Mip Medidores, a MiX Telematics channel partner, Viação Santa Brígida implemented MiX Fleet Manager. This is a solution which connects to the CAN bus of vehicles to collect second-by-second data about individual driving styles, fuel consumption, driving events (such as speeding), maintenance issues and much more. The first phase was done without driver knowledge to establish an accurate baseline of activities. After the pilot, drivers were informed and given knowledge about driving events and what actions they can take to improve their skills and prevent incidents.

After a step-by-step, in-depth implementation program, Viação Santa Brígida saw a reduction in maintenance costs and fuel consumption, reduction in time between driving events, increase in operational safety and even an improvement in the relationship between drivers and fleet managers.

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Transportes Della Volpe

Transportes Della Volpe Case Study

Transportes Della Volpe, Brazilian-based road freight transport company, takes control of working hours and reduces their fuel consumption with MiX Telematics’ solutions.

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Date: June 2016
Location: Brazil
Fleet Size: 400
Industries: Transport & Distribution
Benefits: Efficiency

“Our expectation was to improve fleet management, maximize the information obtained and make our work more efficient... The MiX Hours of Service solution enables constant evaluations of our drivers so that they can improve and contribute positively to the fleet.”
Ezequiel Oliveira, Project Manager, Transportes Della Volpe

Transportes Della Volpe’s saw that their working hours were not being accurately captured, which led to overtime-related labor liabilities reaching an all-time high. In addition, they wanted to create more safety awareness amongst their drivers and reduce their fuel usage to save costs.

With the help of MiX Hours of Service, Transportes Della Volpe could move away from traditional paper logbooks, a method that has great potential for error and manipulation, to electronic working hours logging. Using a key, drivers can be identified and all trip hours can be accurately monitored from start to finish, without the need for manual input. The app that comes with MiX Fleet Manager has been a big time-saver for Transportes Della Volpe as drivers can now manage their hours online, whether they have a signal or not.

Almost immediately after implementing the MiX Hours of Service solution, Transportes Della Volpes saw their labor liabilities cost drop from R$ 180,000 per month on average to R$ 60,000. They also saw their fuel consumption drop by 20% after implementing measures to encourage more cautious driving.

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Coopertrans Logistics

Coopertrans Logistics Case Study

Coopertrans Logistics, specialist in transporting packaged and liquid chemical cargoes in bulk, sees 80% increase in fleet efficiency with MiX Telematics.

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Date: January 2017
Location: Brazil
Fleet Size: 700
Industries: Transport & Distribution
Benefits: Efficiency, Safety

“Telematics solutions are aimed at companies that want to better manage their fleets, ensure driver safety and efficiently track their vehicles. These solutions also help to reduce negative environmental impact by improving fuel consumption, managing tyre rotation and better defining routes, among other things.”
Bruno dos Santos, Sales and Services Manager, MiX Telematics Brazil

Efficiency and safety were front-of-mind for Coopertrans Logistics when looking for a telematics solution. Prior to implementation, the company had collected their speed data with a tachograph, and it would take 15 to 20 days to receive the data for analysis. Because of this, Coopertrans Logistics could not take corrective action in time.

With the implementation of the MiX Fleet Manager solution, Coopertrans Logistics can now monitor peaks in speed daily. This is very important as excessive speed can be dangerous when transporting chemical loads. In addition to this, they now know if drivers are braking too excessively, what road conditions are, where drivers are stopped and the duration of events. Coopertrans Logistics also employs MiX Hours of Service to help them comply with Brazilian working hours laws and implement driver identification.

Coopertrans Logistics very quickly saw an 80% reduction in accidents, an 8% reduction in fuel consumption and a 25% reduction in maintenance costs. This led to an overall improvement in their fleet’s safety and efficiency.

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