When you run a plumbing business, you need to be ready for just about anything at a moment’s notice. Since pipes rarely burst on a set schedule, there are many times you will need to send a crew out late at night or on holidays. In these instances, getting your team there quickly and efficiently is even more important. MiX Telematics plumbing fleet management software can keep you on time and ready to respond to emergencies.
Our plumbing fleet management solutions give you powerful tools to keep your trucks on time and your customers happy.
Managing a fleet of vehicles, scheduling jobs and making sure they are completed on time, payroll, and personnel can be time-consuming and stressful. But the biggest challenge in the plumbing industry today is managing the customer experience. How can fleet management affect your customers’ experience?
These days, customers want more than just a plumber to come out and fix their pipes. They want to feel like your team has taken care of them. To meet this expectation, you need to go above and beyond the basics. This means things like letting them know when your team is on their way and offering more accurate service windows.
Imagine plumbing fleet management software that lets you know where your plumbers are, what jobs they have scheduled, and how many hours they have left to take on new jobs. Now imagine how much easier this software would make your job.
You can use fleet management software to reduce unnecessary labor expenses and increase the efficiency and productivity of your team. You’ll be able to see where your team members are in real-time and quickly send a plumber to a customer’s location when needed. You can pull reports to analyze data on how your drivers are driving and more.
In addition to improving your fleet’s efficiency and timeliness, plumbing fleet tracking gives you a powerful tool for improving customer experience. Whether it’s rescheduling on the fly to reduce wait times or streamlined scheduling that lets your customers will know when to expect your crew, saving them time and annoyance.
Fuel costs can put a huge dent in your budget, and you often don’t have control over fluctuating prices. But, there are ways you can reduce your fuel costs. Things like aggressive driving and excessive idling can cause your vehicles to use more fuel than they should. With a MiX Telematics, you can monitor these and other wasteful behaviors. You can see which drivers are speeding or excessively idling on a regular basis, help them understand how this costs the business money, and give them ways to reduce it.
You can optimize your routes so that they are more efficient. Not only can you ensure your drivers take the fastest routes, but you can also group their jobs so that they are all in the same area. They will reach your customers on time and save on gas. In addition, you can reroute them in real-time to avoid traffic and other delays, send them to a different job, or get them back on track if they are lost. This helps improve your customer relationships and customer service. In addition, you’ll be able to schedule more clients in the same amount of time.
When your team drives too aggressively or dangerously, their chances of causing a crash increases. With telematics, you can monitor driving behaviors such as speeding, harsh braking, harsh acceleration, distracted driving, and more. You can set up in-cab alerts that let the driver know that they are engaging in risky and unsafe driving behavior and give them a chance to improve their driving in real-time.
In addition to improving driver behavior in real-time, you can set up a ranking system and use it to implement a gamification program for driver training. By ranking and scoring your drivers, they can see how they are performing compared to other drivers. This sets up a friendly competition to see who can consistently rank highest.
Regular maintenance for your fleet vehicles can keep them on the road longer and running more efficiently. This helps save on fuel costs and reduces downtime due to unexpected repairs. You can set up alerts that let you know when maintenance is needed so that you can schedule repairs at a time that is convenient for your business. And because telematics is hooked up to your trucks’ engines, you can set up an alert to let you know about emerging problems so you can fix them before an unexpected breakdown.
A telematics solution can improve how well you utilize all of your assets in a number of ways. You can track movement minute by minute, see which routes are being taken, record how much time is spent at locations, and determine actual vehicle usage versus usage reported.
You may be able to reduce your insurance premiums by improving your security measures and minimizing risk. If your team drives more safely and gets in fewer accidents, you won’t have to claim costly repairs. Often, when insurance providers are aware of the fact that you use asset tracking and geofencing, it can lead to lower insurance premiums and reduced deductibles because of the increased security.
By monitoring electronic time logs and allocating resources based on real-time insights, you can reduce your overtime hours. When you get emergency calls, you can quickly check your team’s hours and assign jobs based on their available work hours and location.
Fleet tracking does more than keep your fleet on time, it gives you peace of mind. You’ll know where your vehicles are and that they are safe. GPS tracking for plumbing fleets can be an invaluable resource in the event your vehicles or other assets are lost or stolen.
Your trucks have your name on them, and your team members wear your uniform. They represent you wherever they go. Plumbing fleet tracking software lets you know that they are where you expect them to be and also lets you track their driving habits, so you will know they are driving safely.