Telematics Platform Update: The MiX Help Centre for Fleet Management
At the end of July 2018, we switched off MiX Assist and moved over to the MiX Help Centre, powered by Zendesk..
This investment in a world-class customer service software and support ticketing system is driven by our desire to continually enhance and improve our service to customers and channel partners.
What This Means for Your Fleet Management Company?
Switching over to the MiX Help Centre will allow us to speed up the process of:
- Resolving Your Requests
You will benefit from simplified ticket forms and multi-channel support. The MiX Help Centre will also make it easier for our agents to communicate with you and each other so that you get the help you need ASAP. It will also provide greater transparency and better management tools, which will drive continuous improvements of the end-to-end support process.
All information from queries logged prior to the switch will be moved over to the MiX Help Centre to ensure records are kept intact for future reference. Any ongoing queries will also be migrated to the MiX Help Centre so that assistance will not be hindered by the switchover in any way.
Transitioning to Our Service Software & Support System
Not much, really. Once the switchover has happened, our agents will send you an email containing the new URL and a link to create a password for your MiX Help Centre account. Simple.
In the coming weeks, we will also be sending you more detailed information about the telematics platform update and information guides to assist with a smooth transition.
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